Membership Terms

These terms apply to the 5 Star Weddings Collection membership for businesses (“Membership”). They sit alongside our Terms of Use. The Membership is provided by 5 Star Weddings Ltd, registered in England and Wales, company number 11600740, VAT registration number 307167611, registered office Dragon House, Princes Way, Bridgend CF31 3AQ (“5 Star”, “we”, “us”).

1. What the Membership is

The Membership is a 12 month membership of the 5 Star Weddings Collection. Its benefits are those described on the membership page for your category at the time you join. Higher membership levels may include additional editorial and presentation benefits. Membership does not guarantee any particular search position, number of enquiries or commercial result.

2. Price, VAT and payment

• The Collection membership costs £899 per year, excluding VAT.
• For customers in the United Kingdom, VAT at the standard rate (currently 20 percent) is added, so the price is £1,078.80 per year.
• For customers outside the United Kingdom, VAT is treated according to the customer’s circumstances, and the amount payable is shown before you pay.
• The Featured level costs £1,490 per year, excluding VAT, on the same terms.
• Payment is taken in full, in advance, for the 12 month period, by card through Stripe, or by bank transfer or PayPal where we agree this with you. Prices are in pounds sterling. Where card payment shows a price in your own currency, the amount is converted at the time of payment, and your bank or card provider may add its own charges.
• We do not offer monthly payment as standard.

3. The 12 month paid term

Your Membership runs for 12 months from the date we receive your payment. It remains active for the whole of that period.

4. Automatic renewal

• Your Membership renews automatically for a further 12 months at the end of each period, unless you turn off automatic renewal before the renewal date.
• On renewal we take the then current annual price from the card you gave us. If you pay by bank transfer or PayPal, we send you an invoice for the renewal instead.
• We will email you a reminder at least 30 days before each renewal, stating the renewal date and the price.
• If the price will change at renewal, we will tell you at least 30 days before the renewal date, so that you can turn off renewal if you do not want to continue.

5. Turning off automatic renewal

• You can turn off automatic renewal at any time, through the link in your reminder email, through the customer portal link we send you, or by contacting us through our contact page.
• Turning off renewal stops the next payment. It does not end your current paid Membership. Your listing and Membership benefits continue until the end of the 12 month period you have paid for, and the Membership then ends. No further payment is taken.
• If you turn off renewal and want to join again later, you can rejoin at the then current price.

6. Refunds

• Because the Membership is a tailored business marketing service, and in line with our Terms of Use, we do not refund the unused part of a paid 12 month period if you decide to stop early.
• If you ask us to remove your listing before the end of the paid period, we will do so, but this does not create a right to a refund.
• This does not affect any right you have by law, and we will refund any amount due because we did not provide the Membership as described.

7. Failed or late payments

• If a card payment fails at renewal, we will tell you and try again.
• We will not remove or unpublish your listing immediately because a payment has failed. Your listing stays active for 14 days after the due date while you update your payment details.
• If payment has not been received by the end of that period, the Membership may be suspended or end, and we will tell you before we do so.

8. Our right to end or suspend a Membership

We may suspend or end a Membership as set out in our Terms of Use, for example if information is untrue, if you breach these terms or the Terms of Use, or if we cannot provide the service. If we end your Membership other than because of your breach, we will refund the part of the paid period that remains.

9. Changes to these terms

We may update these terms. A change applies to a renewal only if we have told you about it at least 30 days before the renewal date.

10. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, but this does not remove any mandatory rights you have where you live.

11. Contact

Write to us through our contact page, or by post to 5 Star Weddings Ltd, Dragon House, Princes Way, Bridgend CF31 3AQ. See also our Terms of Use, Privacy notice and Cookie Policy.